1. Acceptance of Terms

These Terms of Service (“Terms”) govern your use of the Twin Rocks Natural Spring Water website, products, services, and SMS messaging programs (“Services”). By accessing or using our Services, you agree to these Terms and our [Privacy & SMS Messaging Policy]. If you do not agree, you may not use our Services.

2. Eligibility

You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use our Services.

By providing your mobile phone number, you represent that you are the account holder or have authorization from the account holder to receive SMS/text messages at that number.

3. Services Provided

Twin Rocks Natural Spring Water provides:

Delivery of natural spring water and related products

Account management tools and order processing

Customer communications including SMS (transactional and, if opted in, marketing)

We reserve the right to modify, suspend, or discontinue any part of the Services at any time without liability.

4. User Accounts

To place orders or subscribe to certain Services, you may need to create an account. You agree to:

Provide accurate and complete information

Maintain the security of your login credentials

Notify us immediately of any unauthorized use of your account

Be responsible for all activity under your account

5. Orders, Payments & Deliveries

Prices, fees, and delivery schedules are subject to change without notice.

You authorize us (and our payment processors) to charge your chosen payment method for any purchases made.

We are not responsible for delivery delays caused by weather, traffic, supply chain disruptions, or factors outside our control.

Title and risk of loss transfer to you upon delivery.

6. SMS/Text Messaging Terms

By opting in to receive SMS/text messages from Twin Rocks, you agree to the following:

6.1 Consent

You must provide express consent to receive marketing SMS messages.

Transactional SMS (e.g., delivery reminders, order confirmations) may be sent even if you have not opted into marketing.

6.2 Message Frequency & Costs

Message frequency may vary.

Standard message and data rates may apply depending on your mobile plan.

6.3 Opt-Out & Help

To opt out of marketing SMS messages, reply STOP at any time.

To get help, reply HELP or contact us directly.

Opt-out requests will be honored promptly.

6.4 Disclaimers

We are not responsible for delays or failures in SMS delivery caused by carriers, your mobile provider, or other third parties.

You agree that the phone number you provide is accurate, and that you will update it if it changes.

7. Prohibited Conduct

You agree not to:

Use the Services for unlawful, fraudulent, or abusive purposes

Interfere with or disrupt the Services or their infrastructure

Reverse engineer, copy, or distribute our Services without permission

Use automated means (bots, scrapers) to access our Services without authorization

8. Intellectual Property

All content, trademarks, logos, designs, text, graphics, and other materials on our website and Services are owned by Twin Rocks or our licensors. You may not use, copy, or distribute them without our written permission.

9. Disclaimers

Our Services are provided “as is” and “as available.”

We make no warranties, express or implied, regarding the accuracy, reliability, or availability of the Services.

We disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the fullest extent permitted by law:

Twin Rocks shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

Our total liability to you for any claims arising from or relating to the Services shall not exceed the amount you paid us in the past 12 months.

11. Indemnification

You agree to indemnify and hold harmless Twin Rocks, its officers, employees, and affiliates from any claims, damages, liabilities, or expenses (including attorneys’ fees) arising from:

Your use of the Services

Your violation of these Terms

Your violation of any third-party rights or applicable laws

12. Termination

We may suspend or terminate your access to the Services at any time for any reason, including violation of these Terms. Upon termination, all provisions that should reasonably survive (e.g., intellectual property, disclaimers, limitations of liability) will remain in effect.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of New Jersey (without regard to conflict of laws).

Any disputes shall be resolved in the courts located in New Jersey, unless otherwise required by law.

You agree to waive any right to a jury trial or class action in connection with disputes arising from these Terms.

14. Changes to Terms

We may update these Terms from time to time. The revised Terms will be posted on our website with a new “Last updated” date. Continued use of the Services after changes means you accept the updated Terms.

15. Contact Us

For questions about these Terms, please contact:

Twin Rocks Natural Spring Water

Phone: 732-730-7878

Email: [email protected]